Maintenance

The Maintenance work order line is (352) 486-5420 Ext. 5 and is answered 24-hours a day by an answering service.

The Public Housing Portal is available for your convenience during business hours to submit Maintenance work orders. 

After normal business hours and weekends, you may only submit work orders via the 24-hour work order line. The calls are received by an answering service, which then dispatches to the On-Call Maintenance person if the call is determined to be an emergency by NCFRHA's maintenance emergency list. All other non-emergent calls will be addressed per the order of Priority. 

EMERGENCY

• Electrical problem that could result in shock or fire
• Structural damage to the building that may pose a threat to life, health, or safety
• Lack of functioning toilet (if only 1 toilet in unit)
• Lack of security of the unit (if unable to lock/close doors or windows, a loose lock is not an emergency)
• No Air Conditioning (if outdoor temperature is above 75 degrees F or if there is a medical necessity that has been substantiated by a medical professional)
• No heat (if outdoor temperature is below 45 degrees F or if there is a medical necessity that has been substantiated by a medical professional) 
• Major leak, plumbing backups, or any other conditions that might pose a threat to life, health, or safety of the tenant and/or damage to property
• No power or water to the unit which is not as a result of failure to pay the utility bill

Please report maintenance problems immediately. You must not make any repairs. You will be required to pay for damages to your apartment caused by any member of your family or guests.